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Podcast>Episode 18

QR Code Tipping & Hospitality: How Torro Restaurant Group is Modernizing the Guest Experience

QR Code Tipping & Hospitality: How Torro Restaurant Group is Modernizing the Guest Experience
QR Code Tipping & Hospitality: How Torro Restaurant Group is Modernizing the Guest Experience

QR Code Tipping & Hospitality: How Torro Restaurant Group is Modernizing the Guest Experience

Apr 22 · Tipped Off

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QR Code Tipping & Hospitality: How Torro Restaurant Group is Modernizing the Guest Experience

QR Code Tipping & Hospitality: How Torro Restaurant Group is Modernizing the Guest Experience

Apr 22 · Tipped Off

Listen on Apple Music
Kirk Grogan

Kirk Grogan

Host

Jonathan Klitgaard

Jonathan Klitgaard

Guest

About The Episode

In this episode of Tipped Off, host Kirk Grogan sits down with Jonathan Klitgaard from Torro Restaurant Group to discuss how modern restaurant operators can improve both guest experience and internal operations.

Jonathan shares his journey from starting as a busboy to leading operations across five restaurant concepts, including the well-known Barbacoa. We dive into why Torro Restaurant Group adopted QR code tipping, how it reduces friction for guests, increases transparency for employees, and saves valuable management time.

We also explore why hospitality should drive every business decision, how AI is creating real operational value for restaurant leaders, and why authentic guest experiences still outperform traditional marketing tactics.

This episode is packed with insights for restaurant operators, hospitality professionals, and anyone looking to build a stronger customer experience.

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