How Tiny Tapp Saved 16 Hours Per Month on Manual Tip Management and Boosted Tip Transparency with TipHaus
Tiny Tapp, a beloved local café, has been delighting customers with craft beer, fresh food, and dog-friendly vibes since its opening in 2016. With a growing team of 30-40 employees during the main season, including around 25 tipped staff members, the café faced significant challenges in managing tip distribution and payroll efficiently, particularly during its peak season. That's when TipHaus stepped in to help streamline their operations.
10/10
team satisfaction rating, with improved morale and tip visibility
30 Hours
of manual labor saved in doing manual tip calculations
legal compliance, ensured by eliminating manual errors
Illinois
1
Café/Restaurant
Colleen Flaherty, Co-owner
Tiny Tapp faced inefficiencies and errors in managing tip distribution and payroll. The manual processes, particularly with spreadsheets, were time-consuming and frustrating for Colleen, who was spending valuable hours on administrative tasks rather than focusing on the business.
TipHaus provided an automated, transparent solution for managing tips, payroll, and team communication. The platform's robust reporting features, real-time transparency, and easy custom adjustments made tip distribution fair, quick, and efficient, saving significant time and reducing errors.
Reduce tip calculation time by 80% while eliminating manual errors and discrepancies—ensuring accuracy and legal compliance
Calculate your ROI
Give your team daily access to their earnings. No cash, no bank runs, no stress.
Find out how digital tip payouts are transforming restaurant operations and employee retention.
Tiny Tapp opened its doors in 2016 with the mission to provide great food, drinks, and a friendly environment for all customers. The café also offers live music, expanding its appeal to a broader audience. Colleen and her business partners quickly realized that managing tip distribution and payroll manually, including using spreadsheets, was taking a toll on their business operations. The staff's morale was affected due to confusion around tips, and Colleen found herself spending hours on tasks that could have been automated.
Before implementing TipHaus, Tiny Tapp was relying on manual processes in spreadsheets for tip distribution and payroll. This was a significant source of frustration and inefficiency. The system required a lot of manual adjustments, especially with the custom tip amounts for events, and it was hard to ensure consistency across the staff. With 25 tipped employees, including food runners and barbacks, managing the complex distribution became a huge challenge, especially when trying to ensure fairness and transparency.
TipHaus offered a tailored solution to Tiny Tapp’s challenges. With the “Time of Sale” feature, they were able to streamline tip management. The transparency provided by the platform gave employees real-time access to their tip breakdowns, reducing confusion and questions. The platform’s ability to handle custom tip amounts, especially for events, helped Colleen and her team ensure fairness and ease of adjustment.
Additionally, TipHaus streamlined payroll process, significantly reducing the time spent on bi-weekly payroll from 2 full days to just about an hour. This automation saved Tiny Tapp significant time, 30 hours per month, while providing them with more detailed and actionable reports that helped optimize decision-making.
"TipHaus has made it incredibly easy to distribute tips fairly and transparently, and it’s saved us easily 30 hours of manual tip calculations every month. It also improves our communication with the team, which has helped with employee retention and morale. It is a win-win for both the management and the staff!"
Colleen Flaherty
Co-owner
By switching to TipHaus, Tiny Tapp transformed a time-consuming, error-prone process into a streamlined, automated system that saves time, improves accuracy, and boosts employee morale. With real-time transparency, fair distribution, and reduced payroll costs, TipHaus has empowered Tiny Tapp to focus on what matters most: delivering great food, great service, and a thriving team culture.
