The Big Biscuit, a family-owned breakfast and lunch restaurant chain with more than 31 locations across the Midwest, replaced manual cash tip payouts with TipHaus’s Earned Tip Access® feature, enabling employees to receive their tips through daily digital payouts. By automating tip calculations, improving payout transparency, reducing payroll errors, and eliminating thousands of hours of manual work, TipHaus helped The Big Biscuit streamline operations while creating a more efficient experience for managers and employees.
$100,000+
In annual labor costs saved
5,300 Hrs
Labor hours saved annually
90%
Reduction in tip processing time (30 minutes → 3 minutes per location)
Kansas, Missouri, Oklahoma, and Arkansas
31
Breakfast & Lunch Restaurant Chain
Alex Clark, VP of Finance
As The Big Biscuit expanded, its manual tip management process created significant administrative work for managers and the finance team. Calculating tip distributions, entering payroll information, and ensuring accurate payouts required thousands of hours annually while creating opportunities for errors and compliance concerns.
The Big Biscuit partnered with TipHaus to transition from cash-based tip payouts to a digital tip management solution powered by Earned Tip Access®. TipHaus automated tip calculations, improved reporting accuracy, reduced administrative work, and provided employees with transparent access to their earned tips.
Reduce tip calculation time by 80% while eliminating manual errors and discrepancies—ensuring accuracy and legal compliance
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Give your team daily access to their earnings. No cash, no bank runs, no stress.
Find out how digital tip payouts are transforming restaurant operations and employee retention.
Founded in 2000 in Independence, Missouri, The Big Biscuit is a family-owned breakfast and lunch restaurant chain known for oversized portions, award-winning biscuits and gravy, and made-from-scratch comfort food. With more than 31 locations across Kansas, Missouri, Oklahoma, and Arkansas, The Big Biscuit continues to expand while staying focused on delivering a great experience for both guests and employees. We interviewed Alex Clark, VP of Finance at The Big Biscuit, who shared insight into the company’s transition from manual cash tip payouts to digital tip management, the operational challenges they faced with their previous process, and how TipHaus helped improve efficiency, transparency, and the employee experience across their growing restaurant group.
As The Big Biscuit continued to grow, its manual tip management process became increasingly time-consuming for managers and the finance team. Managers were responsible for manually calculating tip distributions, managing cash payouts, entering tip information into payroll systems, and resolving discrepancies.
The process required significant administrative time each week and created challenges around accuracy, reporting, and compliance. The finance team needed greater confidence that tips were being allocated correctly among employees, including bussers and runners, while also reducing the risk of payroll errors caused by manual data entry.
Before implementing TipHaus, The Big Biscuit spent approximately 4.5 hours per store each week managing tip calculations and distributions, along with additional time spent by district managers handling cash runs to replenish safe cash. This administrative workload took managers away from their primary focus of leading their teams and operating successful restaurants.
Cashless tips are more than a trend, they’re about reducing risk, creating efficiencies, and building systems that match the expectations of today’s workforce. When we told our teams we were moving to daily tip payouts, they were all in from day one!
Alex Clark
VP of Finance
The Big Biscuit partnered with TipHaus to replace manual cash tip payouts with TipHaus’s Earned Tip Access® feature, providing employees with daily digital tip payouts while simplifying tip management for restaurant leaders.
By automating tip calculations, improving reporting accuracy, and eliminating manual payroll entry, TipHaus created a more efficient process for both managers and the finance team. The transition helped The Big Biscuit reduce the time spent managing tips from approximately 5,300 labor hours annually to a more streamlined process, resulting in more than $100,000 in annual labor cost savings. Employees gained greater visibility into their earned tips, while leadership gained a centralized system to improve transparency, reduce errors, and support future compliance needs.
With TipHaus, managers can review available payout amounts, reserve any required funds, and initiate daily tip payouts for eligible employees, all from one centralized platform. They can also export detailed Overview and Payout reports as CSV files, making it easy to share payout and tip data with the finance and accounting teams. With 31 locations, having a simple, standardized export process made it easy for The Big Biscuit to manage and review tip data across the organization without relying on manual spreadsheets or location-by-location reporting.
After previously spending nine months attempting to implement another solution that did not meet their needs, The Big Biscuit turned to TipHaus. The company signed with TipHaus on November 10th and completed its first live payout on December 15th. The TipHaus team supported the transition through implementation, manager training, and the first payout process to ensure a seamless rollout across the organization.
Before TipHaus, we were spending 5,300 labor hours every year processing tips across all of our restaurants, which translated to more than $100,000 in wages alone. When you look at the cost-benefit analysis, reducing a daily process from 30 minutes to just 3 minutes creates a real return for the business.
Alex Clark
VP of Finance
Discover why more than 1,900,000 hospitality professionals and counting trust TipHaus
For The Big Biscuit, moving to TipHaus was about more than changing how employees receive their tips. It was about creating a more efficient, transparent, and scalable process that supports managers, employees, and the future growth of the brand.
By replacing manual tip management with Earned Tip Access®, The Big Biscuit reduced administrative burden, improved accuracy, increased employee trust, and created a better experience for everyone involved.
As the hospitality industry continues evolving, TipHaus helps The Big Biscuit stay ahead by providing the systems and technology needed to meet the expectations of today’s workforce.
