Stoney's Bar & Grill
How Stoney's Bar & Grill Saved 60 Hours Monthly by Automating Tip Calculation and Distribution with TipHaus
Stoney's Bar & Grill features bar games like cornhole and trivia nights alongside live music, creating a lively atmosphere with great food and a vibrant crowd. The management aimed to provide their staff with transparency in their tips and reduce errors in tip distribution. Discover how TipHaus improved team dynamics and communication by implementing an automated tip calculation and distribution system.
Executive Summary
Region:
Colorado
Business Type:
Sports and music bar
# of Locations:
4
Interviewee:
Anne Rogers, business manager
Problem:
Stoney's Bar and Grill's manual tipping system caused frequent errors, laborious data entry, financial discrepancies, and staff distrust, resulting in administrative burdens and reliance on a part-time bookkeeper. This inefficient system was a significant drain on resources.
Solution:
TipHaus introduced transparency and efficiency to Stoney's Bar and Grill's tip management, enhancing team dynamics and saving work hours each week. Automation reduced errors and saved over $1,800 monthly in payroll expenses by eliminating the need for additional labor.
Background
Stoney's Bar & Grill is a locally owned, Colorado-themed sports and music bar with its first location in the heart of downtown Denver at 11th and Lincoln. The venue boasts 150-year-old barn wood, exposed brick walls, and hardwood floors, creating a unique and inviting atmosphere. In our conversation with Anne Rogers, the business manager, we explore how TipHaus brought transparency and efficiency to its tipping system. Learn how automation reduced errors and saved money on operational expenses.
Problem
Before implementing TipHaus, Stoney's Bar & Grill grappled with a complex and time-consuming manual tipping system. The restaurant faced significant challenges, including frequent calculation errors, laborious manual data entry, and the risk of financial discrepancies. The manual process was prone to human error, leading to employees being incorrectly overpaid or underpaid, causing tension and administrative burdens. Additionally, the lack of transparency in the tipping process fostered distrust among staff and created a potential legal liability for the restaurant. The manual system was also a significant drain on resources, requiring dedicated staff hours and relying on a part-time bookkeeper for tip calculations and reconciliation.
Solution
Implementing TipHaus transformed Stoney's Bar and Grill's tip management system by introducing complete transparency and efficiency. With TipHaus, the bar gained visibility into the tip calculation process, enhancing team dynamics and communication. The automation of tip distribution eliminated the need for manual calculations, saving hours of work each week and significantly reducing the potential for errors. This automation not only removed the discomfort of rectifying overpayments but also ensured proper and accurate tip-outs at the time of sale. The switch to TipHaus resulted in a drastic reduction in financial discrepancies, eliminating awkward situations and legal liabilities. Furthermore, the departure of the part-time bookkeeper, who previously managed tip calculations, did not disrupt operations. Instead, TipHaus saved Stoney's Bar & Grill over $1,800 monthly in payroll expenses by streamlining the process and removing the need for additional labor. Overall, TipHaus contributed to the success and growth of Stoney's by providing a reliable, efficient, and transparent solution to tip management.
"Before TipHaus, I regularly had to take money from one person and give it to another due to errors, which happened at least once a month. These awkward situations were a major reason we implemented TipHaus. Now, we have proper and accurate tip-outs at the time of sale, with zero adjustments to already paid tips and no more uncomfortable conversations with staff. Running payroll each week used to take an extra 15 hours, but now those hours are saved."
Anne Rogers
Business manager
Results
The implementation of TipHaus revolutionized Stoney's Bar and Grill's tipping system, providing transparency, efficiency, and significant cost savings. By automating tip calculations and distribution, Stoney's eliminated errors and administrative burdens, fostering a more positive and productive work environment.
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