Puttshack is a tech-infused mini golf and entertainment concept known for combining competitive socializing with elevated food and drink. As the brand continued to grow, it needed a consistent way to manage tips across its locations while reducing manual work and improving transparency for its team members. With TipHaus and its Toast integration, Puttshack centralized tip management across 20 U.S. locations, reducing errors by about 90%, saving approximately 8 hours per week per venue, and giving team members greater visibility into how their tips are calculated.
~640 Hours
Saved each month across Puttshack’s 20 U.S. locations through streamlined tip management
90%+
Reduction in tip-management errors
1 Centralized Platform
For consistent tip management across all 20 U.S. locations
National, 13 US States
20
Multi-Location Hospitality & Entertainment Concept
Ryan Nowicki, Chief Operating Officer and Tom Fraser, Operations Systems Administrator
As a growing multi-location hospitality concept, Puttshack needed a consistent way to manage tips across its venues. Managing tips location by location can create manual work, inconsistent processes, errors, and limited visibility for managers and team members. Puttshack needed a centralized solution that could streamline tip calculations, reduce manual data entry, and give its teams greater transparency into their tips.
Puttshack partnered with TipHaus to centralize tip management across its 20 U.S. locations. Through the TipHaus and Toast integration, sales and shift data flows directly into TipHaus, allowing tip calculations to run automatically and reducing manual data entry at each venue. Team members can also view how their tips are calculated through the TipHaus Employee App, giving them direct visibility into their earnings.
Reduce tip calculation time by 80% while eliminating manual errors and discrepancies—ensuring accuracy and legal compliance
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Puttshack is a tech-infused mini golf and entertainment concept that combines competitive socializing with elevated food and drink.
With 20 U.S. locations, Puttshack needed a consistent approach to tip management as it continued to operate and grow across multiple venues.
Rather than managing tip processes independently at each location, Puttshack partnered with TipHaus to centralize tip management and create a more consistent process across its venues.
For multi-location hospitality operators, tip management can become increasingly difficult to manage as the business grows, especially when expanding across multiple US states with different tip regulations. When processes are handled venue by venue, teams can face inconsistent workflows, manual reconciliation, errors, and limited visibility into tip calculations.
Puttshack needed a way to streamline tip management across its 20 locations while reducing the administrative work required from managers and operations teams. The goal was not only to make tip management more efficient, but also to give team members greater transparency into how their tips were calculated.
TipHaus has streamlined everything we do with payroll. We’re saving around 8 hours a week per venue and close to 640 hours a month across all our locations.
Tom Fraser
Operations Systems Administrator
Puttshack selected TipHaus to create one consistent system for tip management across its 20 U.S. locations.
Because Puttshack runs its point-of-sale operations on Toast, the Toast integration allows sales and shift data to flow directly into TipHaus. Tip calculations can then run automatically, reducing manual data entry at each location and helping create a more consistent process across the organization.
The impact extended beyond automation. By centralizing tip management, Puttshack reduced tip-management errors by about 90% and gave managers more time to focus on their teams and hospitality rather than paperwork.
The TipHaus Employee App also gives team members direct visibility into how their tips are calculated, helping create greater transparency around their earnings.
For Puttshack’s operations team, the time savings have been significant. The company reports saving around 8 hours per week per venue, adding up to nearly 640 hours per month across its locations.
The result is a more consistent, automated approach to tip management that supports both managers and team members across Puttshack’s growing footprint.
It has reduced errors by about 90%, streamlined tip management, and increased transparency for our team members, allowing managers to focus on developing their teams and delivering exceptional hospitality.
Ryan Nowicki
Chief Operating Officer
Discover why more than 1,900,000 hospitality professionals and counting trust TipHaus
By partnering with TipHaus, Puttshack replaced location-by-location tip management with a centralized, automated process across its 20 U.S. locations. The Toast integration automates the flow of sales and shift data, while the TipHaus Employee App gives team members greater visibility into their tip calculations. Together, these tools have helped Puttshack reduce tip-management errors by about 90% and save nearly 640 hours each month. For a growing hospitality and entertainment brand, TipHaus gives Puttshack a more consistent way to manage tips while giving managers more time to focus on their teams and the guest experience.
