Scaling with Culture: How Padrino’s Saved 140+ Hours a Month and Boosted Retention with TipHaus
Padrino’s Cuban Restaurants is a family-owned, multi-location group built on tradition, hospitality, and heart. Known for authentic Cuban cuisine and a loyal team that’s been with them for decades, Padrino’s has always prioritized culture just as much as operations. But as they grew, managing tips manually became a serious drain on time and team morale. That’s when TipHaus stepped in to help them scale with confidence, without sacrificing the culture they worked so hard to build.
95%
decrease in, management-staff conflict keeping a transparent environment
140+ Hours
of manual labor saved, per month across all our locations
tip transparency, when using the TipHaus employee app
Florida
5
Full-Service Cuban Cuisine Restaurant
Mario Padrino, Owner
Paying out tips in cash was time-consuming and error-prone, especially with the majority of payments coming through credit cards. GMs were spending hours in spreadsheets and making unnecessary trips to the bank.
By switching to TipHaus and enabling Earned Tip Access®, Padrino’s cut down manual work, eliminated cash tip-outs, and gave employees faster, more transparent access to their earnings. The platform has since become their favorite vendor.
Reduce tip calculation time by 80% while eliminating manual errors and discrepancies—ensuring accuracy and legal compliance
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Padrino’s Cuban Restaurants is a family-owned, values-driven restaurant group with five locations and deep roots in Cuban hospitality. Founded on tradition, service, and culture, the group has succeeded in scaling operations while retaining a close-knit team, many of their GMs have stayed for over 20 years. With systems like Toast POS and Restaurant365 in place, they sought a tip management solution that could protect their culture while supporting growth.
As Padrino’s expanded, so did the complexity of tip management. With 85–90% of sales coming from credit cards, managers often found themselves handling cash shortages, writing manual checks, and making frequent bank runs just to ensure staff got paid. Tip calculations were done manually, taking hours out of each week and creating room for error or inconsistencies. The team needed a reliable digital tip-out solution that could eliminate the burden of cash handling while maintaining transparency and accuracy for their staff.
With TipHaus, Padrino’s transformed how they manage and distribute tips. By introducing Earned Tip Access®, employees gained faster, transparent access to their earnings, without creating extra work for managers. The TipHaus platform integrated seamlessly with their existing systems, eliminating manual errors, reducing conflict, and saving over 140 hours per month. Most importantly, the digital payout solution aligned perfectly with their mission to preserve a positive, values-driven work environment while scaling operations.
Earned Tip Access was great for the employees, but the game-changing part was for the management. Before we switched, 85–90% of payments were done by credit cards. We had days with 0 cash, and sending checks and making bank runs became a second job. TipHaus changed that. The rules are ‘set it and forget it.’ End of shift is simple. There’s no conflict. The integration with our POS is clean. I’m a believer.
Mario Padrino
Owner
TipHaus helped Padrino’s eliminate outdated tip processes while protecting what matters most: their people and their culture. With digital payouts, automated tip calculations, and total transparency, they’ve saved time, empowered staff, and created a more scalable, sustainable operation. For Padrino’s, TipHaus is more than a vendor; it’s part of the team.
Want to make sure you're handling tips legally in Florida? 👉 Check out our blog on Florida Tipping Laws for everything you need to know about minimum wage, tip pooling, and employee rights HERE!
