How Flatstick Pub Reclaimed 720+ Hours Annually Across their 6 locations by Replacing Spreadsheets with Automated Tip Management from TipHaus
Flatstick Pub is a unique craft beer pub offering mini-golf and other games across six locations. Their manual, spreadsheet-based tip management process was consuming 2-3 hours per week for each General Manager. With TipHaus, Flatstick Pub automated their entire tip distribution system, saving over 60 hours of administrative work monthly for their 6 managers, adding up to 720 hours in a year, and providing a fairer, more transparent process for their team.
5 Min or Less
Support response time to ensure any questions are resolved
720+ Hours
Saved annually across all locations on manual labor
Consistent, fair tip pooling structure across all 6 locations
Washington State
6
Casual beer-focused pub
Brandon Pettersen, Finance Manager
Flatstick Pub’s GMs were spending 2–3 hours per week manually calculating tips using complex spreadsheets, leading to inefficiencies and lost time across all six locations. The manual process also created inconsistencies, delayed communication, and pulled focus away from daily operations.
TipHaus replaced spreadsheets with automated, rules-based tip calculations integrated with Clover POS and Homebase payroll. This streamlined system now saves over 720 hours annually, ensures transparent and standardized payouts, and gives managers more time to lead their teams.
Reduce tip calculation time by 80% while eliminating manual errors and discrepancies—ensuring accuracy and legal compliance
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Give your team daily access to their earnings. No cash, no bank runs, no stress.
Find out how digital tip payouts are transforming restaurant operations and employee retention.
Flatstick Pub is a Pacific Northwest-based bar and entertainment brand known for its craft beer, draft cocktails, and unique mini-golf and party experiences. With growing demand and six locations, managing consistent operations, especially tip calculations, was a growing challenge. Brandon Pettersen, the company’s Finance Manager, oversees payroll operations and played a key role in modernizing Flatstick’s tip payout system.
Flatstick Pub’s GMs were spending 2–3 hours each week manually calculating tips using complex spreadsheets across two separate tabs per location. These sheets had to be meticulously maintained for payroll and record-keeping, often requiring hidden fields, locked formulas, and manual updates. Tip data was emailed daily, often the next morning, taking up valuable time when GMs needed to be focused on team operations. Leadership also needed a more defensible, scalable system as they moved away from bi-weekly payroll and transitioned providers.
To simplify and standardize tip management, Flatstick Pub implemented TipHaus across all 6 locations. TipHaus replaced spreadsheets with automated, rules-based calculations and provided a consistent, scalable solution integrated with Clover POS and allowing custom export with Homebase payroll.
Flatstick Pub also adjusted its tip pool structure from granular, daily BOH/FOH distributions to a simplified, fixed percentage model - allocated by hours worked, supported by TipHaus’ time of sale feature, which as the name says allows to divide tips among employees fairly based on the time when the sale happened and which employees were on the clock. Employees now know exactly what to expect, and GMs have more time to focus on team leadership and operations.
TipHaus has been huge for our GMs. What used to take 2–3 hours a week now takes 30 minutes. That time goes back into building stronger teams and better guest experiences.
My favorite thing about TipHaus is how easy it is to get in touch with their great support; the chat feature usually resolves questions in 5 minutes. That’s definitely not the norm in this industry of bots and call holds.
Brandon Pettersen
Finance Manager
Flatstick Pub’s adoption of TipHaus eliminated time-consuming spreadsheets, brought consistency across 6 locations, and gave managers more time to focus on what matters. By automating tip calculations, integrating seamlessly with their existing tech stack, and offering real-time transparency through the TipHaus app, Flatstick Pub has created a smoother, faster, and more scalable tip management process. The result is a happier team, fewer errors, and a big operational win for finance and ops alike.
