SSP America
SSP America operates 450+ restaurants at over 50 airports in the U.S. and Canada, offering everything from quick-service meals to full-service dining and coffee shops. TipHaus currently supports tip management at more than half of these locations, and the number is growing every month. With thousands of tipped employees, SSP America’s mission goes beyond delivering great food; they are committed to creating a fair, inclusive, and safe work environment. However, managing tips across such a large and geographically distributed workforce came with significant challenges. Learn how TipHaus helped SSP America streamline tip distribution, reduce compliance risks, improve employee satisfaction, and save time and money through automation and transparency.
100+ Hours Saved
In manual tip calculations per airport, each month
0 Cash Tip-Outs
Reduced cash liability and 401(k) matching unlocked
100% Consistency
Across 200+ revenue centers
International airports in the US and Canada
50
Contract food services provider
Todd Kaufman, CIO, and John Wolfred, HR Manager at SSP America
Managing tips across multiple units with different service models and inconsistent tip calculation formulas created confusion and potential manual errors.
TipHaus automated the tip distribution process with customized, location-specific formulas that ensured fairness, accuracy, and compliance. The employee-facing app brought complete transparency to tip earnings, eliminated the need for cash handling, and empowered managers to focus on operations instead of manual tip tracking.
Reduce tip calculation time by 80% while eliminating manual errors and discrepancies—ensuring accuracy and legal compliance
Calculate your ROI
SSP America is widely recognized in the aviation industry for bringing the flavors of local communities to airport travelers. With a commitment to supporting their workforce and creating meaningful employment, they’ve built a reputation for operational excellence and care. As CIO Todd Kaufman shared, their decision to partner with TipHaus was rooted in the need for a streamlined, secure, and equitable way to manage tip distribution. That decision has helped reduce discrepancies, cash handling, and turnover, while increasing employee satisfaction.
Before TipHaus, each of SSP America's restaurants used its own tipping method, making standardization impossible. Tips were tracked manually, leading to discrepancies and requiring over 100+ hours of spreadsheet work per airport each month. Without a standardized system in place, there was occasional confusion around tip payouts, leading to misunderstandings and a lack of full visibility for staff.
Before TipHaus, servers often left the premises carrying large amounts of cash, while managers needed to maintain extra cash reserves on-site to cover daily tip payouts. This reliance on cash increased safety risks for both staff and management, raised the potential for errors or loss, and made cash handling more time-consuming and costly for the business.
“I love TipHaus. The breakdown tip section is my favorite. I can easily see sales by location and team members, which is incredibly helpful. Plus, the level of detail is amazing! If there's ever an issue with a refund or any discrepancies, it's easy to pinpoint the exact transaction, time of day, and even the employee involved. TipHaus has brought a lot of transparency to our operations.”
John Wolfred
HR Manager
TipHaus delivered a fully customized, automated solution that resolved SSP America’s tip management challenges across all airports and hundreds of revenue centers. Supporting both quick-service and full-service models, TipHaus enabled SSP America to standardize complex tip formulas tailored to each location, replacing inconsistent manual processes with accurate, scalable automation. Thousands of employees now use the free TipHaus app to see exactly how their tips are calculated and distributed, building trust and eliminating discrepancies. By switching to digital tip payouts through payroll, SSP America eliminated nightly cash tip-outs and bank runs, reducing safety risks and liability. With tips now on paychecks and fully trackable, staff earnings are transparent, verifiable, and eligible for increased 401(k) matching, financial benefits that weren’t possible with cash-based systems. Managers also reclaimed over 100 hours per airport each month, saving an estimated $4,500 monthly in time and labor for each airport, all while ensuring compliance and consistency at scale.
"TipHaus has been a fantastic partner, helping us implement solutions tailored to our complex needs across QSR and FSR locations. We now have a fully transparent tip system with zero room for error. I highly recommend TipHaus to any operator facing inconsistent payouts, lack of visibility, or the challenge of managing tips across multiple locations.“
Todd Kaufman
CIO
With TipHaus, SSP America modernized their tip distribution process across airports in North America. By eliminating manual processes, cash handling, and inconsistent tip formulas, they’ve improved compliance, reduced risk, and created a more transparent and supportive environment for their employees. TipHaus is more than a software; it’s a strategic partner that helped SSP America build a more efficient and employee-focused operation.
