Case Study
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Riverside Hotel

Riverside Hotel

Riverside Hotel Transforms Tip Management with TipHaus & Oracle, Saving 40 Hours per Month and Improving Employee Satisfaction

Riverside Hotel, located in Boise, Idaho, is a premier convention center with multiple revenue centers, including a hotel, restaurant, and bars. Managing tips for over 400 employees, including 150+ tipped staff, was a significant challenge when managed manually. With TipHaus integrated into their Oracle system, Riverside Hotel has eliminated cash handling, improved tip transparency with their staff, and saved valuable time across their operations.

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riverside hotel
Results
80% Reduction
in opening procedure time
no more endless ahs counting and envelope stuffing
440 Hours
of manual labor saved
per month across all locations
100%
improvement in cash flow
by eliminating the need for cash payouts for tips
Executive Summary
Region

Boise, Idaho

# of Locations

1

Business Type

Hotel and Convention Center

Interviewee

Jackie Hager, Controller & Owner

Problem

Managing cash tip outs, manual tip calculations, and lack of transparency in tip calculations and distribution with their employees.

Solution

TipHaus integrated with Oracle to automate tip calculations, providing clear visibility and eliminating cash handling.

Reduce tip calculation time by 80% while eliminating manual errors and discrepancies—ensuring accuracy and legal compliance

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Background

Riverside Hotel, a prominent venue in Boise, offers a variety of amenities, including a convention center, restaurants, and bars. The hotel also features unique facilities such as a saltwater pool, a heated outdoor pool, and a popular summer bar with live music. With 400 employees, including over 150 tipped staff, Riverside was struggling with managing daily cash tipouts and manual calculations, which led to discrepancies and inefficiencies. Jackie Hager, the controller and owner, knew she needed a solution that would streamline the tip management process and provide transparency to her hardworking staff.

Problem

Riverside Hotel faced several challenges before implementing TipHaus:


  • - Cash Handling Issues: Employees were paid 100% of their tips in cash, with no visibility into the process or the ability to address tip discrepancies.
  • - Manual Tip Calculations: Jackie and her management team struggled with the time-consuming and error-prone process of manually calculating tips across multiple revenue centers. The lack of transparency led to employee complaints about tip distribution, which further required management time.
  • - Need for Automation: When transitioning from Micros 3700 to Oracle, Jackie prioritized eliminating cash handling and automating the tip distribution process to improve efficiency and transparency.
Solution

TipHaus, integrated with Oracle, automated the tip management process for Riverside Hotel. The solution provided full transparency into tip distribution and eliminated cash handling. Employees can now access their tips through HausMoney and HausDirect, with payouts twice a week. TipHaus’s custom adjustments and reports made it easy for Jackie to manage health insurance deductions and simplify payroll.



  • - Timely Payouts: With HausMoney and HausDirect from TipHaus, Riverside Hotel now pays out a portion of the tips to their employees twice a week, providing employees quicker access to their hardly earned tips, boosting their satisfaction
  • - Automation and Transparency: TipHaus automated tip calculations, eliminating manual errors and giving staff visibility into their tips 
  • - Health Insurance Deductions: TipHaus’s custom reports helped manage health insurance deductions while streamlining payout processes 
  • - Employee Empowerment: Staff can now view their tip data on their phones, providing instant feedback and reducing complaints 

TipHaus has completely transformed how we manage tips. We no longer have to deal with cash tipouts, and the transparency has been a game-changer for our team. The seamless integration with Oracle OPERA and Simphony allows TipHaus to provide 100% accurate tip calculations and distribution, saving us so much time and eliminating complaints. Our managers now save 40 hours a month on tip calculations, and I have 0 complaints about tip calculations from my staff. The TipHaus & Oracle combination has made our operations more efficient and streamlined.

The Riverside Hotel

Jackie Hager

Controller & Owner

Results
  • Time Savings: Riverside Hotel saved over 40 hours a month in tip calculations, with managers now spending less than an hour per day on this task.
  • Improved Employee Satisfaction: The transparency of TipHaus helped reduce complaints, with employees now having clear visibility into their tips.
  • 0 Complaints: Since implementing TipHaus, Riverside Hotel has had 0 complaints about tip discrepancies.
  • 100% Accuracy and Transparency: TipHaus ensured 100% accuracy in tip distribution, eliminating manual errors and providing a clear audit trail for future reference.
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With TipHaus, Riverside Hotel has streamlined its tip management system, saved time, and improved employee satisfaction. Thanks to TipHaus, Riverside Hotel can continue to focus on growing its business while maintaining fair and transparent tip practices.

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