Republic Garden & Lounge, a high-volume nightlife and hospitality venue in Charleston, SC, needed a better way to handle tip reconciliation across its locations. Their existing process relied on manual spreadsheets, leading to inefficiencies, errors, and unnecessary back-and-forth between payroll staff and managers. By implementing TipHaus & Union POS, Republic Garden & Lounge was able to automate tip reconciliation, reduce payroll processing time by 75%, improve the guest experience, and provide transparency for employees.
Executive Summary
Region:
Charleston, SC
Business Type:
High-volume nightlife & restaurant group
# of Locations:
5
Interviewee:
Lea Aylor, CEO of Republic Hospitality
Problem:
Republic Garden & Lounge struggled with manual tip reconciliation, spending 16 hours per payroll period across two locations, leading to errors and inefficiencies. With 1,700+ guest checks per Saturday and 90% of tips from credit cards, they needed a scalable solution for accuracy and compliance.
Solution:
By integrating Union POS with TipHaus, Republic Garden & Lounge eliminated manual tip reconciliation, reducing payroll processing time by 75%. The seamless integration improved accuracy, provided staff with real-time tip transparency, and enhanced guest satisfaction with faster service.
Background
Republic Hospitality operates five unique concepts, including Republic Garden & Lounge, Mesu, and Bourbon N’ Bubbles. Their fast-paced, high-volume environment required a scalable and efficient tip management system that could:
Problem
Republic Garden & Lounge was previously reconciling tips manually in spreadsheets, which created several challenges. The process was highly time-consuming, requiring 16 hours across two locations every payroll period. It was also inefficient, with potential human mistakes leading to inconsistencies and payroll corrections. Additionally, operational inefficiencies arose as managers and payroll staff spent excessive time resolving discrepancies. With over 1,700 guest checks per Saturday and 90% of tips coming from credit cards, Republic Garden needed a scalable solution to streamline operations and ensure legal compliance for their tip calculations.
Solution
Republic Garden & Lounge upgraded to the Union POS & TipHaus combo, bringing key benefits:
Union POS is incredibly efficient for high-volume venues like ours, handling approximately 1,700 checks on a busy Saturday. With many of these being tipped transactions, having an automated tip management system like TipHaus is essential. TipHaus seamlessly integrates with Union POS, ensuring automated tip reconciliation, any adjustments made in Union POS are instantly reflected and recalculated in TipHaus.
Lea Aylor
CEO
Results
Republic Garden & Lounge now saves time, reduces errors, and ensures full tip transparency for staff—all thanks to TipHaus & Union POS. As Republic Hospitality scales its operations, the integration between the two platforms will continue to be a crucial tool for its success.
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