Huckleberry’s Keller
Huckleberry’s Keller Saves 12 Hours Monthly and Boosts Staff Satisfaction with TipHaus Employee App and Daily Tip Payouts
Huckleberry's, a California-based restaurant chain known for its delicious breakfast and lunch offerings, has multiple locations, including Keller, Texas. When the Keller location’s owner, Josh Calvert, encountered challenges with cash handling, frequent bank trips, and manual tip management, he turned to TipHaus for a solution. With TipHaus, the restaurant introduced daily tip payouts and transparent access to earnings for all employees, transforming their operations. Discover how TipHaus has streamlined payroll processes, improved efficiency, and enhanced staff morale at Huckleberry’s Keller.
Executive Summary
Region:
Texas
Business Type:
Breakfast Restaurant
# of Locations:
1 (franchise owned by Josh Calvert)
Interviewee:
Josh Calvert, Owner
Problem:
Huckleberry’s Keller struggled with cash-based tip handling, bank trips, and manual tip calculations. The lack of transparency and complexity of tip distribution created inefficiencies, and employees wanted faster access to their earnings.
Solution:
TipHaus provided a comprehensive solution that automated daily tip payouts, eliminated the need for cash management, and allowed employees to track their tips in real-time via the TipHaus employee web app. With TipHaus, the restaurant improved transparency, reduced errors, and streamlined payroll processes.
Background
Huckleberry's, a beloved breakfast and lunch chain originating in Pismo Beach, California, has grown to over 40 locations across multiple states. Josh Calvert owns and operates the Keller location, the first Huckleberry’s location to open in Texas. Josh plans to open several other locations in Texas over the coming years. Like many other smart operators seeking solutions to streamline their restaurants’ operations, Josh has embraced TipHaus to optimize tip management, provide transparency, and enhance employee satisfaction.
"TipHaus is a great tip management solution that helped us streamline payouts for all our employees, including servers and bussers. It provides a huge amount of transparency thanks to the TipHaus app, which any employee can pop up on their phone anytime and see how tips are calculated and distributed. Our staff loves Earned Tip Access thanks to which they can get their tips paid the next day, and they also enjoy the peer-to-peer function, which allows them to ‘Venmo’ each other for extra help when needed!”
Josh Calvert
Owner
Problem
Huckleberry’s Keller faced significant challenges with manual tip calculations, cash handling, and delayed employee access to tips. The restaurant relied heavily on cash-based systems, requiring 2-3 bank trips each week and manual distribution of tips. This process was not only time-consuming but also lacked transparency, leading to inefficiencies and potential errors in payroll. Employees expressed the desire for quicker access to their daily tips, and manual processes were becoming unsustainable as the business grew, especially since Josh wants to scale his operations and add more locations down the road.
Solution
Josh Calvert turned to TipHaus to simplify tip distribution, automating daily payouts and giving employees instant access to their earnings through the Earned Tip Access feature. Earned Tip Access offers 2 options for the employees to get paid out, through HausDirect and HausMoney. Most of Josh’s team opted for HausDirect, which allows tips to be deposited directly into their existing bank accounts. Signing up for HausDirect took employees just 30 seconds. A few employees preferred HausMoney, which is a great option for those without a bank or looking for an alternative. It offers a fee-free way to access earnings while helping to build credit. Whether HausMoney or HausDirect, it completely eliminated the need for cash handling and bank trips, significantly streamlining Huckleberry’s Keller operations. Employees now have full transparency into how their tips are calculated and distributed, which they can view anytime on their mobile devices. Additionaly, they now save 12 hours monthly on payroll with TipHaus. Lastly, the platform’s peer-to-peer feature allows staff members to seamlessly transfer tips for extra help, further simplifying internal operations.
“Earned Tip Access eliminated the need for cash handling and frequent bank trips, which significantly streamlined our operations and improved my employees' satisfaction thanks to the TipHaus app, which provided my staff with full transparency into how tips are calculated and distributed.”
Josh Calvert
Owner
Results
Huckleberry's Keller’s adoption of TipHaus has transformed its tip management system, improving transparency, reducing errors, and streamlining operations. The platform empowers the restaurant’s team, contributing to a more efficient and satisfied workforce.
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