Gage Hospitality Group
How Gage Hospitality Group Saved $20,000 Annually in Manual Labor and 40 Hours per Month in Managers Time
Gage Hospitality Group delivers a rustic yet refined dining experience with genuine hospitality. Despite their renowned commitment to guest experience, their manual tip calculation process was a major hurdle. In this case study, we explore how TipHaus transformed their operations, eliminating the need for manual calculations, reducing errors, and providing full transparency to their 150 tipped employees.
Executive Summary
Region:
Chicago
Business Type:
Full-service restaurant
# of Locations:
3
Interviewee:
Diego Decordova, General Manager
Problem:
Gage Hospitality Group's manual tip calculations consumed 8-10 hours weekly with spreadsheets leading to inconsistencies and frustration. Additionally, the lack of transparency made it hard for staff to know their earnings and for management to give accurate tip salary estimates to new hires.
Solution:
TipHaus eliminated manual calculations, reducing managers' payroll time to just 5 minutes a day. It also improved transparency, provided easy access to tip data, allowed customization for complex rules, and streamlined bi-weekly payroll with accurate tip estimates.
Background
Established by Billy Lawless in 2007, Gage Hospitality Group delivers a rustic yet refined dining experience with genuine hospitality. Each concept features a unique personality, chef-driven menu, curated beverage program, and exceptional guest service. The group has consistently received critical acclaim for its creativity, quality, and service. In our conversation with Diego Decordova, General Manager, we delve into how TipHaus transformed their operations by eliminating the need for manual calculations, reducing errors in spreadsheets, and providing full transparency for their 150 tipped employees.
Problem
Gage Hospitality Group's manual tip calculation process was a major pain point. It was incredibly time-consuming, taking managers 8-10 hours each week using spreadsheets. This tedious process, involving multiple people, also led to inconsistencies between tips, calculations, and payroll. Troubleshooting these discrepancies was frustrating and took even more time. Additionally, Gage Hospitality Group struggled to provide transparency to their staff regarding their earnings. Staff were often uncertain about their weekly tip earnings, and management struggled to provide new hires with a reliable base tip salary estimate.
Solution
TipHaus revolutionized tip management for Gage Hospitality Group. The software eliminated the need for manual calculations, it went from taking 8 hours a week to just 20 minutes a day to calculate tips, freeing up managers' time. With TipHaus, managers can monitor tip accuracy and payroll in just 5 minutes a day. Transparency was another key benefit. Staff now have easy access to their tip data through TipHaus, allowing them to see exactly how much they're earning. The system's flexibility allows Gage Hospitality Group to customize complex tip-out rules for different locations. TipHaus even streamlines bi-weekly payroll by providing staff with accurate estimates of their upcoming tips.
"Our tip structures were complex, and frankly, we weren't sure if TipHaus could handle them, but after the trial, it was a clear winner. We used to spend 8 hours a week manually calculating tips. Now, it takes just 20 minutes a day! TipHaus is incredibly customizable and works seamlessly. Plus, the remote access is fantastic - we can make adjustments from anywhere, even our phones. We're thrilled with TipHaus and highly recommend it to businesses of all sizes. If you are wasting time in spreadsheets, you won't regret it!"
Diego Decordova
General Manager
Results
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