How Firebirds Automated Tip Management, Resulting in Saving 440 Hours of Manual Labor Each Month
Firebirds Wood Fired Grill, a vibrant restaurant chain with 55 locations nationwide, takes pride in delivering exceptional dining experiences. To further enhance their operations and employee satisfaction, Firebirds implemented TipHaus's innovative solution. Discover how TipHaus transformed Firebirds' tip distribution system, fostering a smoother workflow and a happier workforce.
Executive Summary
Region:
Operating in 20 states throughout the South and Southwest of the U.S.A.
Business Type:
Polished-casual American restaurant
# of Locations:
55
Interviewee:
Cory Lilliston, Chief Accounting Officer
Problem:
Firebirds' manual tip distribution across 55 locations became increasingly time-consuming, prompting a search for a streamlined and transparent solution for their staff.
Solution:
To streamline tip distribution and enhance efficiency, Firebirds implemented TipHaus's Earned Tip Access® program, automating the process and providing transparency to employees, ultimately saving time, reducing manual labor by 440 hours per month, and achieving a 100% improvement in cash flow by eliminating cash payouts for tips.
Background
Firebirds Wood Fired Grill, spanning 55 locations with an average of 40 tipped employees at each, caters to a diverse range of dining experiences, from full service to high-scale dining. In an interview with Cory Lilliston, Chief Accounting Officer at Firebirds, we explore the impactful journey of TipHaus, shedding light on how it streamlined operations and enhanced productivity.
Problem
Firebirds previously relied on a manual system to distribute tips across their 55 locations. This meant individual counting at each restaurant, leading to a workload that grew with their success. Manual distribution processes were time-consuming, prompting the need for a streamlined approach to ensure accuracy and fairness. Additionally, Firebirds relied on an internal system to calculate tip share that was not readily available to staff, highlighting the necessity for a system that increases transparency and fosters a positive work environment.
Solution
To address this challenge, Firebirds sought a solution that would streamline tip distribution while enhancing operational efficiency. TipHaus's Earned Tip Access® program, which deposits tips directly into your employees’ bank accounts promptly, allowed Firebirds to automate the process, eliminating manual interaction, accelerating distribution, and fostering transparency, thus effectively resolving their tip distribution woes and maintaining employees' access to their earned tips.
"TipHaus is extremely easy to use and implement. Its clean and simple interface is a game changer, and our team loves getting their tips daily thanks to Earned Tip Access®."
Cory Lilliston
Chief Accounting Officer
Results
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Firebirds' adoption of TipHaus's Earned Tip Access® program has revolutionized their tip distribution, saving time, reducing manual labor, and improving cash flow. Firebirds' journey with TipHaus exemplifies how innovation can transform restaurant operations. The implementation of a more efficient system ensures not only success but also a happier workforce.
