Citrico, a Mexican Café & Agaveria known for its New Mexican and LA-style street tacos, is part of the Collective Hospitality group led by Alex Marquetti. As the group expanded, Alex saw the need for a more efficient and transparent way to manage tips. That’s when they turned to TipHaus, to simplify tip calculations and boost operational efficiency across their restaurants.
90%+
fewer tip questions from staff thanks to the free TipHaus app
14+ Hours
of manual labor saved per month across all our locations
success rate in addressing user concerns from customer support
New York State
2
Mexican Café & Agaveria
Alex Marquetti, Owner
Manual tip calculation and tip distribution was time-consuming, error-prone, and difficult to scale across multiple locations. The employees had frequent questions related to tip calculations and the owner needed a system that could support complex tip pooling, automated gratuity, and provide transparency to employees while reducing manager workload.
Citrico implemented TipHaus to automate tip calculation, ensure tip transparency, and reduce manual labor. The platform saved time, improved cash flow, increased trust among staff, and completely reduced legal liability as the business scaled.
Reduce tip calculation time by 80% while eliminating manual errors and discrepancies—ensuring accuracy and legal compliance
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Citrico is a vibrant Mexican Café & Agaveria celebrated for its fusion of New Mexican flavors and LA-style street tacos. As part of the growing Collective Hospitality group, led by Alex Marquetti, the brand quickly expanded its footprint, along with the complexities of managing staff tips. Seeking a more streamlined, transparent system to support their operations, the team adopted TipHaus to take tip distribution off spreadsheets and into automation.
Before implementing TipHaus, Alex and his team relied on spreadsheets to manage tip distribution across their locations. This method was not only time-consuming but prone to errors, especially as the business grew. The need for a more scalable, transparent, and accurate solution became evident, especially for larger events. Alex was frustrated with the inefficiencies, and after exploring other options, TipHaus emerged as the best choice for Citrico’s operations.
TipHaus was first introduced at Citrico in 2022 as a pilot program. The platform automated tip pooling (18% pool contribution), ensured employees kept their tips, and streamlined large-party gratuities, something owner Alex Marquetti was initially hesitant about but quickly recognized as essential for consistency. With 10–15 large events a month, customization and automation were key. Seamless integration with Toast POS, R365, and 7Shifts allowed Citrico to unify tip distribution, payroll, and scheduling. Auto-reconciliation reduced manual work for managers, freeing them to focus on operations. The free TipHaus Employee App gave staff real-time visibility into their tips, reducing confusion, boosting transparency, and saving managers time, ultimately increasing morale and trust across the team.
TipHaus solved time-consuming, repetitive tasks that were prone to error. It’s a set-it-and-forget-it system, except for special events, where the ability to customize tip setups has been a game changer. At Citrico, we save over 3.5 hours per week on manual tip management. The ROI is clear.
Alex Marquetti
Owner
By implementing TipHaus, Citrico transformed a time-consuming, manual process into a streamlined, automated system that saved over 14 hours a month and eliminated tip-related confusion. With increased transparency, reduced legal risk, and stronger team trust, TipHaus has become a critical part of Citrico’s operational success as they continue to scale.
