Brass Tap Belcamp and Richmond
How TipHaus Saves 40 Hours of Manual Labor Monthly & Ensures 100% Accurate Tip Distribution at Brass Tap Belcamp and Richmond
Explore how Brass Tap Richmond revolutionized their tip management system with TipHaus, resulting in increased efficiency, reduced financial errors, and improved team dynamics. Dive into their success story to learn how TipHaus automated tip calculations, eliminated manual processes, and fostered transparent communication across their organization.
Executive Summary
Region:
Virginia
Business Type:
Full-service restaurant & brewpub
# of Locations:
2
Interviewee:
Yash Patel, co-owner
Problem:
Brass Tap Richmond faced inefficiencies in manual tip calculations, cash handling challenges, and communication issues surrounding tip distribution across their two locations.
Solution:
TipHaus provided Brass Tap Richmond with an automated tip management solution, offering real-time transparency, accurate calculations, and streamlined workflows tailored to their multi-location needs.
Background
Brass Tap Richmond is renowned for its extensive selection of craft beers and vibrant atmosphere. Committed to delivering exceptional service, Brass Tap aims to optimize operational efficiency while enhancing employee satisfaction. Yash Patel operates two locations, one in Virginia and one in Maryland, and he is always looking for new ways to simplify his operations and improve staff satisfaction. That is when he came across TipHaus.
Problem
Before adopting TipHaus, Brass Tap Richmond faced significant challenges managing tip calculations and distributions. Each bartender spent approximately 30 minutes at the end of each shift on manual calculations, resulting in about an hour of wasted time daily, with two bartenders working each day. This equated to roughly 30 hours of manual work every month. Additionally, a member of the management team spent around 2.5 hours each week manually verifying calculations, totaling 10 hours per month.
These manual processes not only consumed valuable time but also led to errors, discrepancies, and complexities in cash handling, posing security risks and financial burdens for the organization. In an attempt to mitigate these challenges, the management transitioned from daily cash tip payouts to issuing daily checks for tip distribution. However, this method proved ineffective and resulted in reduced employee satisfaction and retention as staff members had to visit the bank to cash their checks, often encountering closed banks at the end of their shifts. This situation led to staff frustration, prompting the management to seek alternative solutions to address the issue.
Solution
Recognizing the inefficiencies and challenges of manual tip management processes, Yash sought a comprehensive solution to streamline operations and enhance employee satisfaction. Upon discovering TipHaus, the management team realized the potential of an automated tip management system to address their pain points effectively. TipHaus offered a robust platform that automated tip calculations, distributions, and reconciliation processes, eliminating the need for manual intervention. This automation ensured accuracy and transparency in tip distribution across all shifts and locations, significantly reducing the time and resources previously dedicated to manual calculations.
Moreover, TipHaus provided Brass Tap Richmond with customizable features tailored to their specific needs, allowing them to configure tip allocation strategies based on individual preferences and operational requirements. The platform's real-time visibility into tip data empowered both management and staff members, fostering transparent communication and accountability within the organization. By leveraging TipHaus, Brass Tap Richmond revolutionized its approach to tip management, mitigated compliance risks, and enhanced operational efficiency across its establishments.
"Our biggest ROI with TipHaus is the hours saved from manual labor and clear data available to protect us anytime! When we had a little discrepancy about tips with one of our employees, the TipHaus data saved us from unnecessary legal battles! We now don’t really have any tip discrepancies, as TipHaus immediately answers any questions and covers our back if that is ever needed. As for time-saving, our bartenders now save over 30 hours of manual labor each month, and our leadership team around 10 hours of manual work every month, allowing us to focus on delivering exceptional service and driving business growth."
Yash Patel
co-owner
Results
TipHaus has played a pivotal role in Brass Tap Richmond's success, transforming its tip management processes and fostering a culture of efficiency and transparency. By automating calculations, eliminating manual tasks, and enhancing communication, TipHaus has empowered Brass Tap to optimize operations, drive growth, and elevate employee satisfaction.
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