Bottleneck Management
Bottleneck Management operates a successful chain of full-service restaurants. With 12 locations (and growing), the company needed a solution that could accommodate their complex tip distribution, especially with events requiring different tip pooling rules. They were dealing with cash-based payouts, which not only consumed valuable time but also posed security risks for employees handling large sums of money. After evaluating several options, Bottleneck chose TipHaus for its seamless integration with Toast POS and its ability to automate tip pooling and payouts.
10/10
Onboarding experience
and ongoing support
168+ Hours
Of manual labor saved
Compliant and transparent
tip management
Multiple locations across the U.S.
12
Full-service restaurant group
Kendra Power, VP of Human Resources & Training; Jordan Gibrick, VP of Operations
Bottleneck Management struggled with manual, cash-based tip payouts across 12 locations, leading to late-night cash handling, security risks, and operational inefficiencies. Special events with varying tip rules added complexity, and reliance on spreadsheets and manual payroll processes made the system unsustainable.
TipHaus automated Bottleneck’s tip management by integrating with Toast POS and offering digital tip payouts through HausDirect and HausMoney. This eliminated cash handling, increased transparency, and allowed customizable tip pooling for special events, significantly improving payroll accuracy and efficiency.
Reduce tip calculation time by 80% while eliminating manual errors and discrepancies—ensuring accuracy and legal compliance
Calculate your ROI
Bottleneck Management, a prominent restaurant group with 12 locations, faced significant challenges with cash handling and the complexity of managing tip pooling for special events. With the need for real-time, accurate tip distribution and payroll efficiency, they sought a solution to streamline their operations while providing flexibility for both employees and management. After evaluating various platforms, Bottleneck Management implemented TipHaus, which provided direct integration with their Toast POS, automated tip distribution, and improved transparency. The result? Significant time savings, smoother operations, and increased employee safety, satisfaction, and trust.
The ability to customize rules for events has been invaluable, and the reporting features allow us to make more informed operational decisions. We no longer have to worry about security risks tied to cash handling, or the safety of our staff who no longer need to walk around with large sums of cash at 2 AM. While we still allow employees to receive tips through their paycheck, Earned Tip Access has completely replaced our cash tip-outs, and it’s been a huge success. Employees love the TipHaus app and the ability to easily reference their tip calculations. Even better, they now have the option to contribute to their 401(k), which has been a major boost to both staff retention and morale.
Kendra Power
VP of Human Resources & Training
Bottleneck Management’s challenges were centered around the high volume of cash handling required for employee tip payouts. Employees had to manually manage cash payouts, leading to security risks, inefficiencies, and logistical hurdles, particularly late at night when staff were carrying large amounts of cash, sometimes as late as 2 AM. Additionally, managing tips for special events with varying rules and multiple shifts required a more adaptable system. The company relied on spreadsheets, cash handling services, and manual calculations for payroll, all of which were time-consuming and prone to errors. With 12 locations, this process was no longer sustainable and was creating significant operational inefficiencies.
TipHaus provided Bottleneck Management with a fully automated solution, directly integrated with their Toast POS. This integration streamlined tip management, allowing employees to access their tips digitally via HausDirect and HausMoney. These options not only eliminated the need for cash handling but also ensured full transparency in tip distribution. TipHaus’s customizable rules for special events allowed Bottleneck to adapt to different tip pooling needs based on event-specific staff roles. The seamless integration with Toast POS ensured accurate, real-time tip calculations, significantly reducing the manual effort required and improving overall payroll efficiency.
We initially had concerns about getting our staff onboarded to Earned Tip Access, but TipHaus made it incredibly easy. The sign-up process was smooth, and now our team members can choose between HausMoney and HausDirect based on their preferences. This program is truly a great solution that meets the needs of both restaurants and employees. It eliminates the need for cash handling while still allowing you to pay your employees daily, which they truly value. It's a win-win for everyone involved.
Jordan Gibrick
VP of Operations
42 Hours Saved Each Week: Before TipHaus, managing tip distribution took at least 30 minutes per location every night. With 12 locations, that added up to 6 hours per day or 42 hours per week. The time savings alone make the ROI clear.
Eliminated Cash Handling Risks: No more spending on large cash reserves or staff leaving with cash at 2 AM. This shift has improved safety and reduced security concerns across all locations.
100% Legal Compliance: TipHaus ensures tip calculations are accurate and compliant, eliminating errors and reducing legal risk.
Improved Decision-Making Thanks to Reporting: Custom event pooling and reporting features help Bottleneck optimize staffing and operations with smarter, data-driven decisions.
Improved Employee Satisfaction: With full visibility into their tips and the ability to contribute to their 401(k), staff trust the process more and overall morale has improved.
10/10 Onboarding and Support: TipHaus made implementation easy, with responsive support that helped ensure success from day one.
Seamless POS Integration with Toast: Real-time, accurate tip management is now possible across all locations thanks to direct integration with Toast POS.
With TipHaus, Bottleneck Management streamlined their tip distribution processes, eliminated cash handling, and ensured greater payroll accuracy. These improvements allowed them to refocus on what matters most, delivering exceptional service and a great experience for their guests. The company's ability to handle tips more efficiently has set them up for continued growth and success.
