Marketing and Brand Manager
Managing a hospitality team already comes with enough moving parts; your software shouldn’t make it harder.
One of the biggest issues we see with older systems? There’s no middle ground. Either everyone has access to everything (risky), or people don’t have what they need to do their job (frustrating).
TipHaus fixes that.
Our roles and permissions are built to give the right people the right level of access, so your team can move faster, and your data stays protected.
When access is set up correctly, your team can move faster day-to-day, and your most sensitive financial settings stay protected in the background.
Built for hospitality groups managing multiple brands.
While a standard admin focuses on one brand, Enterprise Admins can oversee multiple, separate organizations, all within one TipHaus environment.
It’s a true bird’s-eye view for teams managing a broader portfolio.
Org Admins are responsible for everything within a single brand.
That includes:
If it impacts the entire organization, this role has full control.
The GM role is designed to stay focused on what’s happening on the floor.
GMs have full visibility into their location’s dashboards, so they can support their team and manage operations effectively, without the risk of changing organization-level settings like pay periods or tip rules.
Employees access TipHaus through the Employee App, where they can quickly see:
This keeps things transparent for staff, while protecting your back-office data.
If you’ve ever tried to answer a question without knowing exactly what an employee is seeing, you know how frustrating that can be.
With “View as Employee,” there’s no guesswork.
Enterprise and Org Admins can log into my.tiphaus.com and access a secure, read-only version of the Employee App.
What used to take a back-and-forth conversation now takes a few seconds, so your team can stay focused on the guest.
When GMs have too much access, or not enough, it usually leads to problems:
TipHaus avoids that with built-in GM restrictions.
GMs get everything they need to run their location day-to-day, while your organization’s core financial settings and structure stay protected automatically.
DEFAULT GM: OPERATIONAL CAPABILITIES
(THEY CAN)
Location Access: View and edit information for specific locations assigned by an Org Admin.
Reporting & Data: Manage the Reporting page, edit sale data, and perform Batch Job Code Assignments.
Shift Management: Manage custom recurring shifts and edit or delete shift data.
Employee Support: Edit employee details, manage Employee App users, and view a read-only Tip Distribution Logic tab.
Earned Tip Access®: Manage the ETA page, enroll employees, and initiate payouts.
Distribution Tools: Utilize Custom Team Adjustments and reprocess report exports.
DEFAULT GM: ADMINISTRATIVE RESTRICTIONS
(THEY CAN’T)
Global Access: View or manage locations outside of their specific assigned permissions.
Rule Creation: Create, edit, or delete Tip Distribution Logic (rules or pools).
Account Settings: Edit general store information, time zones, or manage Store CC Tip Fees.
User Permissions: Grant GM or Admin permissions to new users or manage existing roles.
Pay Periods: Access or edit pay period intervals, start dates, or auto-finalize settings.
Configuration: Assign permanent job codes to employees or manage sale item categories.
Traditional restaurant management often forces a choice between data security and team autonomy. Custom Roles eliminate this friction, allowing you to grant granular "Read/Write" access tailored to your specific workflow, ensuring everyone has access to the data they need to be effective, nothing more, nothing less.
Ideal for building roles that mirror your floor structure:
While TipHaus is built for flexibility, we never compromise on integrity. To safeguard your brand, the authority to create Custom Roles and edit existing users remains locked at the Enterprise and Org Admin levels. This ensures only authorized leaders control access to your most sensitive data.
For our current customers, this glossary serves as your strategic roadmap, defining every term and clarifying exactly which powers you are delegating when building your perfect Custom Role.
Our Roles & Permissions Glossary serves as your strategic reference, clarifying the specific terminology and authorized actions for every role you create.
For operators managing multiple organizations, TipHaus removes the hassle of manually updating permissions. With Multi-Org Role updates, Organization Admins can create a Custom Role once and apply it across every organization they manage. What used to require repetitive setup is now synced automatically, so you get consistent access and security without the extra work.
We’ve turned the Users tab into a clear, easy-to-use control center. It’s now faster to audit and manage your team, so you can stay focused on operations while your data stays protected.
We recommend limiting Org Admin status to only those essential leaders who require the authority to adjust tip distribution logic and global financial settings. Use Role Filtering to instantly isolate specific groups, like "GM Admins", to review their assigned locations and Created Date, ensuring everyone is exactly where they belong.
GMs can now see Org Admins directly in the Users tab, so they know exactly who to reach out to for rule changes, no extra back-and-forth.
There are two ways to invite your employees to join the Employee App: Before inviting staff, ensure they have a profile in your POS with a valid email address. This email is required to link their account and trigger the registration link.
You can now invite employees to register for the app directly from the "+ Create" button. Simply navigate to Settings > Users > + Create > Employee - to trigger an invite in seconds.
And don't worry, you can still invite employees to register for the TipHaus Employee app just as before by navigating to Settings > Locations > Employees > Actions > Invite Employee to the Employee App.
Need to update a team member's user details? Users with the proper permissions can now access all management options via the three-dot menu next to each user’s name.
Not using TipHaus yet? Start for free, no credit card, no hassle.
Or, book a demo to see how TipHaus can streamline your tip management, payroll prep, and reporting across every location.
