The Wall Street Hotel
How The Wall Street Hotel Saves 20 Hours Every Month in Manual Work with TipHaus
Nestled in the heart of downtown Manhattan, The Wall Street Hotel offers an urban retreat with 180 spacious rooms and suites boasting spectacular city views and soothing harbor exposures. But behind the scenes, ensuring smooth operations and a happy staff presented a challenge – a time-consuming and error-prone tip management system. This case study explores how TipHaus revolutionized The Wall Street Hotel's tip management, freeing up valuable time and resources for staff.
Executive Summary
Region:
New York City
Business Type:
Hotels & Restaurants
# of Locations:
1
Interviewee:
Tracey LaBarca, Director of Human Resources
Problem:
Manual tip counting in Excel wasted managers' time (4-5 hrs/week) and left staff uninformed. Spreadsheets also raised legal compliance concerns.
Solution:
TipHaus automated calculations, saving 20+ hrs/month, provided staff transparency, boosting morale, and ensured compliance, easing manager burden.
Background
The Wall Street Hotel is a luxurious new downtown urban retreat, featuring 180 spacious rooms and suites with a residential feel, spectacular city views, and soothing harbor exposures. The hotel is also home to Michelin-starred Chef John Fraser's latest restaurant, La Marchande, a modernized French chophouse. Additionally, guests can enjoy the all-day bar, Lounge on Pearl, and a private rooftop terrace and ballroom. In our interview with Tracey LaBarca, Director of Human Resources, we delve into how TipHaus revolutionized their tip management. It saves them significant time and lifts the burden of legal compliance, freeing their team to focus on what matters most - exceptional service.
Problem
The Wall Street Hotel faced many challenges with its tip management system. Manual calculations in Excel spreadsheets were incredibly time-consuming, often taking managers 4-5 hours weekly. Staff felt uninformed because of a lack of transparency around tip distribution. Additionally, relying on spreadsheets for tip calculations raised significant compliance concerns, creating a potential legal minefield for the hotel.
Solution
TipHaus revolutionized The Wall Street Hotel's tip management. Automating calculations eliminated the 20+ hours of manual labor spent on spreadsheets each month. The system's transparency empowered staff by providing clear visibility into their tip calculations, fostering trust and boosting satisfaction. Most importantly, TipHaus ensured compliance, a significant burden lifted from managers' shoulders.
"Before TipHaus, I didn't realize how much time we were wasting on manual tip calculations. With spreadsheets, it was a constant battle against errors and discrepancies. TipHaus streamlined our processes, saving us hours each week that we can now invest back into improving our business and also not having to worry about legal compliance issues. TipHaus provides a clear audit trail and automates tip reporting, giving me peace of mind and ensuring our business stays compliant with labor laws.”
Tracey LaBarca
Director of Human Resources
Results
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