Stone Brewing, a leading craft brewery based in Escondido, California, was facing significant challenges with its tip management system. Before integrating GoTab and TipHaus, Stone Brewing relied on spreadsheets for tip calculations and manual data entry, which led to transparency issues with their staff and a potential for human error. As Stone Brewing grew to over 300 tipped employees, the brewery needed a more efficient, streamlined, and transparent solution for managing tips.
Executive Summary
Region:
California, including multiple brewery locations
Business Type:
Craft Brewery and Taproom
# of Locations:
14 Multiple locations with a growing workforce
Interviewee:
Jeff Webb, Regional Hospitality Manager
Problem:
Before implementing TipHaus and GoTab, Stone Brewing struggled with manual tip management using spreadsheets. This resulted in transparency issues, errors, and significant time spent managing tips.
Solution:
With TipHaus and GoTab, Stone Brewing streamlined their tip distribution process, saving 16 hours of payroll time each month and offering greater transparency to staff. The integration between TipHaus and GoTab allowed for a more efficient, automated process, reducing manual work and errors while improving employee satisfaction.
Background
Stone Brewing, with 300+ employees, needed a more efficient way to manage tips as their operations grew. Before implementing TipHaus, they relied on manual processes, leading to errors and discrepancies. As the company expanded, they sought a solution that would allow them to scale while maintaining transparency and operational efficiency. TipHaus, in partnership with GoTab, provided a seamless, automated solution that addressed these needs.
Problem
Stone Brewing faced numerous challenges with manual tip management. The reliance on spreadsheets led to transparency issues and human errors. Additionally, as the company grew and more employees were added, the time spent on manual adjustments became unsustainable. With over 300 employees, they needed a system that was both efficient and transparent to support their growing workforce.
Solution
To solve these challenges, Stone Brewing integrated its POS GoTab with TipHaus to improve its tip management process. The integration provided several key benefits, including:
Seamless Guest Experience: GoTab’s QR code ordering and easy check-splitting features enhanced the guest experience, while TipHaus ensured that staff received fair compensation for their work.
“Before integrating TipHaus with GoTab, our managers had to pull data from R365, export it to Excel, and manually calculate and adjust tips. Now, the process is fully automated; managers just need to verify punches in GoTab, saving us roughly 16 hours a month and countless headaches. For any large brewing facility or high-volume venue, TipHaus and GoTab are a perfect match. GoTab enhances the guest experience with QR code ordering and seamless check splitting, while TipHaus ensures error-free tip management and gives staff full visibility into their earnings. It’s a win-win for both our team and our guests.”
Jeff Webb
Regional Hospitality Manager
Results
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With the seamless integration between GoTab and TipHaus, Stone Brewing has unlocked real-time tip visibility for their staff, giving employees immediate insight into their earnings. Managers and payroll teams have seen significant time savings, thanks to automated processes that eliminate manual calculations. Most importantly, the integration has created a more transparent and error-free approach to tip distribution, helping build trust and efficiency across the board.
